Real-time Performance Reports
Monitor multiple sites remotely to achieve proactive support without site visits.
Discover and fix problems before the inspectors do.
Special Requirements?
Select from a growing library of ready-made processes or commission bespoke processes and protocols to your exacting requirements.
Groups, Enterprises and Franchise operators
Community Collaboration, Networking and Reporting
Membership Networks, Federations and Professional Support Providers
The Business Case for Remote management
The use of SmartApps with embedded Business Processes ensures that every member of staff will follow the set standard procedure to get things right first time every time.
- Staff no longer need to be trained for first use, they simply follow the process
- Staff no longer need retraining
- Changes are disseminated silently, so everyone always follows the latest process
- Every action and decision is recorded automatically, with local and remote Group Dashboards for instant Data Analytics.
Benefit from more efficient deployment of managers and management time by virtually eliminating travel time and fleet costs.
Deliver support in real-time from remote desktops, and restrict travel purely to physical audits and verification.
Multi-site Operations
Remote Quality Management
Advantages of Remote Quality Management
Central Reporting
Improved Governance with Central Reporting Systems
- Network wide Compliance and central reporting system for each member
- Central reporting with analytics for head office to monitor and manage activity and compliance levels.
- Immediate benefit to members with improved standard using automatically generated Action Plans
- Network wide coordination of compliance activities for proactive support to struggling members.
Proactive Quality Management
Achieve proactive Quality Management but without the immense overhead of on-site monitoring of every location.
Site visits are essential, but need to be targeted to avoid unwarranted visits.
The potential of real-time performance data cannot be underestimated. Business Intelligence at your fingertips allows:-
- Focused visits to reduce costs and travel
- 24/7 Remote monitoring of performance
- Reduced number of travelling area managers
intelligence Driven Management
Business Intelligence
Business Intelligence can transform the way the organisation operates and reacts to potential challenges.
Some typical challenges:-
- Real-time performance monitoring
- Ability to deliver knowledge instantly to every staff level
- Performance Measurement
- Systemic failures - prediction and intervention
- Converting to digital world from paper
Standardisation across the group
Sharing, collaboration and efficiencies are impossible without common standards.
Goals to aim for:-
- A common approach to compliance evidence and CQC inspections.
- Standardized Policies and Protocols.
- No one left behind - every member must perform to the same minimum standard.
- Proactive support for members.
Online Systems
Internets and CQC online systems are an obvious answer but not always the easiest to transition to, and often require additional staff just to manage this
Ready-made systems
- Usually inflexible and are not an exact fit
- Tail wagging the dog: You have to change to fit the system
- Not always user friendly, often cumbersome
- Staff have to be trained to use
- New staff cannot be work ready on day one
- Implementation is usually 5 times the cost of the system
In-House Systems
- Requires an architect and a tech team
- Costly to setup and maintain
- Every organisation has to reinvent the wheel for themselves
- Slow turnaround times, difficult to make changes
- Significant key-man risk
Location level compliance
What every location should be able to demonstrate
- Systematic approach to cover key areas
- A reliable Compliance Plan
- A Governance Framework
- Quality performance and reviews
- Organised evidence
Associated risks with under performing branches or members:-
- Triggers Board Level inspection for Well-Led
- Triggers inspection of other branches and members
- Brand damage and significant business risk
