Opinions that matter
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May 2018 | |
February 2020 | |||
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What the Inspectors say… |
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What Social Services say… |
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| …. In 40 years of inspections I've never seen anything like this and it is excellent. If you had completed 100% I'd give you an OUTSTANDING rating |
…. Very Impressed ! Robust Quality Assurance system. I will be recommending an OUTSTANDING rating |
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| CQC Inspector | Social Services Audit | |||||
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April 2020 | |
March 2020 | |||
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"Covered all areas of their roles"... says Inspector |
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Rated as "Effective"... by Inspector |
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| The Professional Standards Passport "….. covered all areas of their roles. Staff highlighted any aspects of their roles they were unsure about in the passport, as well as those they were confident in. Topics were discussed at staff meetings and supervisions to ensure staff were confident in their roles” |
Rated as EFFECTIVE …. Staff receive a wide range of training and support with your passport book |
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| CQC Inspector | Social Services Audit | |||||
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Quality Standards
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June 2020 | |
February 2020 | |||
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Culture Change with Zero effort … |
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We just Smashed it ! … |
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| I spent 10 minutes to explain the system at our Management meeting. After the 2nd meeting, the Partners are doing all my Quality and CQC review work for me. |
Had a short notice audit by Social Services, impressed and blown away by the system. Told me this is the best system they have seen |
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| GP Practice | Manager | Domiciliary Care | Manager | |||
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December 2019 | |
February 2020 | |||
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Easy Management … |
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Exactly what the Inspector wanted .... |
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| I have added the governance to each partners meeting and we are working our way through. It has definitely made me focus and be a lot more methodical in my approach. |
Everything the Inspector asked for was covered in your system. If I had completed more, we would have sailed through |
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| GP Practice | Manager | Residential CareHome | Manager | |||
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June 2019 | |
January 2018 | |||
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I was an absolute CQC novice when I started… |
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Easy to follow … |
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| My first time with this, and I even managed to impress the CQC inspector with the quality of our preparation | So easy to follow. Got us organised for the inspection which is just two weeks away | |||||
| GP Practice in Special Measures | Admin Assistant |
GP Practice | Manager | |||
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November 2017 | |
November 2017 | |||
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Lifesaver pack… |
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It's my Bible … |
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| I spent 3 weeks struggling to do this myself. Finally caved and bought the system. It has saved me hours and hours of work |
I have been in my new job for 3 days and this was the first thing I bought, with my own money. It’s my Bible! |
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| GP Practice | Manager | GP Practice | Manager | |||
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December 2017 | |
December 2017 | |||
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I just went on holiday during a CQC Inspection.... |
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Recommending it to CCG … |
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| I completed the setup in two weeks, and went on holiday 2 days before the inspection. We had no trouble getting a Good Rating! |
This has been amazing in helping me get organised. I will be recommending it to the CCG. |
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| GP Practice | Manager | GP Practice | Manager | |||
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April 2018 | |
December 2017 | |||
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Beyond my expectations ..... |
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Short time frame … |
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| The professionalism in preparing our evidence for the inspection, was beyond my expectation. |
The time frame to the Inspection was so short [1 day] , yet we still managed to complete the evidence |
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| GP Practice | Manager | GP Practice | Manager | |||
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Professional Standards Passport
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August 2021 | |||||
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This is incredible … |
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| Best staff management tool I've seen. I want our Quality Assurance Team to adopt this across our Local Authority | ||||||
| Head of Services Adult Social Care | Residential Care | |||||
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July 2019 | |
July 2019 | |||
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Culture change in ONE DAY … |
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So easy, I took over from my Manager … |
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| Just 10 minutes and my staff couldn't wait to take ownership of their own development. They've taken over everything, and they train each other. An instant culture change, a huge workload lifted from me | I read the policies myself and took charge of explaining to all other staff | |||||
| GP Practice | Manager | GP Practice | Receptionist | |||
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November 2019 | |
February 2020 | |||
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Staff suddenly want to learn more ..... |
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There's an amazing buzz ..... |
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| Suddenly all the staff want to learn more ! We review topics as we go, and constantly talk about the Passport and governance in our full team meetings. |
Staff feel engaged and empowered. I've never seen a buzz like this around training and learning |
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| GP Practice | Manager | GP Practice | Manager | |||
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