Multi-Site Operations

Advantages of Remote Quality Management

Improved Governance with Central Reporting Systems

1. Network wide Compliance and central reporting system for each member
2. Central reporting with analytics for head office to monitor and manage activity and compliance levels.
3. Immediate benefit to members with improved standard using automatically generated Action Plans
4. Network wide coordination of compliance activities for proactive support to struggling members.

Achieve proactive Quality Management but without the immense overhead of on-site monitoring of every location.
Site visits are essential, but need to be targeted to avoid unwarranted visits.

The potential of real-time performance data cannot be underestimated. Business Intelligence at your fingertips allows:-

1. Focused visits to reduce costs and travel
2. 24/7 Remote monitoring of performance
3. Reduced number of travelling area managers
   
   

Business Intelligence can transform the way the organisation operates and reacts to potential challenges.

Some typical challenges:-

1. Real-time performance monitoring
2. Ability to deliver knowledge instantly to every staff level
3. Performance Measurement
4. Systemic failures - prediction and intervention
5. Converting to digital world from paper

Sharing, collaboration and efficiencies are impossible without common standards.

Goals to aim for:-

1. A common approach to compliance evidence and CQC inspections.
2. Standardized Policies and Protocols.
3. No one left behind - every member must perform to the same minimum standard.
4. Proactive support for members.

Internets and CQC online systems are an obvious answer but not always the easiest to transition to, and often require additional staff just to manage this

Ready-made systems

1. Usually inflexible and are not an exact fit
2. Tail wagging the dog: You have to change to fit the system
3. Not always user friendly, often cumbersome
4. Staff have to be trained to use
5. New staff cannot be work ready on day one
6. Implementation is usually 5 times the cost of the system

In-House Systems

1. Requires an architect and a tech team
2. Costly to setup and maintain
3. Every organisation has to reinvent the wheel for themselves
4. Slow turnaround times, difficult to make changes
5. Significant key-man risk

What every location should be able to demonstrate

1. Systematic approach to cover key areas
2. A reliable Compliance Plan
3. A Governance Framework
4. Quality performance and reviews
5. Organised evidence