Effective 1st April 2019: This currently applies to GP Practices only
What the CQC said in their Consultation 2
This review will determine whether an inspection is needed, when the next inspection should be, and which areas they will focus on.
Practice Managers and Registered Managers will now have to prepare for a live telephone interview.
An online form is a lot easier to do because:-
Interviews are not so easy:-
To save time and complications, exercise care with the questions that are asked.
Many questions ask "Have to changed the way you do XYZ", which can be answered Yes/No and that's it.
Some questions are tricky "Have you introduced any changes to the service after reviewing your patient survey feedback?"
This is not a Yes/No. Instead of a No, you might want to say "We reviewed everything as always, but none required service changes"
Have you made any changes to:
The inspection will focus on the area showing the largest change
This will not affect your rating. Ratings can only change at an inspection
For Good and Outstanding Practices
By inference, all other practices will likely be inspected on all 5 key questions
You will be asked some specific questions about what you do at your practice.
Answers should be relatively brief summarising the key points. Many of your answers may be “no” - you can briefly elaborate on these if you choose to.
The call should last no longer than one hour.
DO NOT send any written responses to the questions or any additional documents to the inspector.
What is governance?
All providers of NHS care or other publicly-funded adult social care must meet the Accessible Information Standard (AIS).
AIS applies to people who use a service and have information or communication needs because of a:
This is a brand new approach with no guidance or consultation to clarify what this means.
Issues to consider: