Most organisations have a comprehensive multi-page document to cover everything. This makes it complicated to understand especially for front line staff.
Customisation affects management side more than staff side. e.g. staff usually pass over complaints to managers, job done, whereas Managers will have to define who will handle the investigation and who will have the final say
"Absolutely not. We are much less interested in policies and protocols than in knowing what care is like for your patients, whether staff know what to do about things like child protection, and so on. Good practices shouldn’t need to do anything they aren’t already doing."
Professor David Haslam, National Clinical Adviser to the Care Quality Commission
"We won’t normally spend a great deal of time reading policy or procedure documents, unless we need to look at them to substantiate other evidence or what staff or patients have told us about their experiences."
This is where the CQC focus their inspections:-
"We believe that most providers will already be compliant with the essential standards" and "CQC registration should not involve the development of large numbers of new policies and protocols."
Extracts from the BMA CQC Registration guidance for GPs.
This depends on the size of your organisation and the purpose of your policies.
This is what you should aim to have for a typical organisation with less that 50 staff:-
|CQC Policies||20 to 30|
|HR||5 to 10|
|Health & Safety||5 to 10|
|Admin||5 to 10|
For larger organisations, the numbers might go up by say 20% due to the complexities of dealing with stricter and more centralised systems.
|Separate policies for CQC compliance Vs admin and HR||CQC don't need to see your holidays policy|
|Differentiate Staff-side polices Vs Management-side policies||Simplifying staff policies saves their time and makes it easier to understand and retain knowledge|
|Policy statements Vs Procedures and protocols to follow||Make it easier to explain and understand what we are aiming for Vs how to do things|
Now you don't have to edit your policies AND you have a central chart, always accessible to staff.
Here are some 3 simple tips to keep things under control