When they call you

The interviews are not random, Providers are selected based on their risk profile.
This is recorded on an internal tool, which ranks you based on your service risk, past inspections, complaints, public concerns, whistleblowing and stakeholder reports etc.
The local inspector will review and adjust this internal "Ranking" taking into account other information, intelligence, and details you provided earlier.

Leaving aside Hospitals, Providers in the highest risk category are Residential Care and particularly those who deal with specialist care, vulnerable adults, and higher age groups.

  • Your immediate concern should be that they have placed you in the high risk category
  • This does not necessarily mean you are being targeted, it might be that you have high-risk patients

Be Prepared

  • Be well prepared for the interview, your performance will be important
  • Be ready for a potential inspection, it can’t do any harm to start early



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