During the conversations with you, inspectors will make a note of the details of:

• the discussion around the four key areas
• the challenges and stresses for your service, and for the wider local care system
• any examples of good practice and innovative ways of responding to challenges that you tell us about.

As our conversation is not a regulatory process, we will not make an audio recording of the calls.

In exceptional cases an inspector may need to ask for evidence about specific risks and issues. To do this, they can ask you to ‘share your screen’ during a call or ask you to send an email attachment.