Our calls should not take more than an hour, and many will be shorter. Where we can, we will call you using Microsoft ‘Teams’. (Otherwise a telephone call)
Inspectors will contact you first to arrange a date and time to make the call so that you can plan and make the best use of your time.
The call is arranged in advance, but if the manager isn’t available because of illness or emergency, the inspector can ask to speak to another appropriate senior member of staff.