Opinions that matter
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May 2018 | |
February 2020 | |||
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What the Inspectors say… |
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What Social Services say… |
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| …. In 40 years of inspections I've never seen anything like this and it is excellent. If you had completed 100% I'd give you an OUTSTANDING rating |
…. Very Impressed ! Robust Quality Assurance system. I will be recommending an OUTSTANDING rating |
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| CQC Inspector | Social Services Audit | |||||
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eManager - Automation System
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January 2024 | |
January 2024 | |||
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Infection Control Audit… |
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Saved £1,250 in the first week… |
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| …. I do IPC audits at 3 local Practices, usually taking 3 to 6 weeks each. This system has cut audit time to less than 2 days, and now staff have taken over daily responsibility for IPC from me |
…. We just saved £750 on external consultants for IPC and £500 on Fire Risk Assessment, staff do all the work for a “prize box of chocolates” to make it fun and we can repeat as many times as we like | |||||
| Practice Nurse | Social Services Audit | |||||
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March 2023 | |
January 2023 | |||
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Helped us win a major contract |
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Inspectors took photos |
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| With this Quality Standards System, we stood head and shoulders above the competition and helped win a major Domiciliary Care tender with Sutton Council |
Inspection team so impressed they took photos of our books and system to show their colleagues |
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| Registered Manager |
Social Services Audit | |||||
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Quality Standards Manual
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June 2020 | |
February 2020 | |||
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Culture Change with Zero effort … |
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We just Smashed it ! … |
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| I spent 10 minutes to explain the system at our Management meeting. After the 2nd meeting, the Partners are doing all my Quality and CQC review work for me. |
Had a short notice audit by Social Services, impressed and blown away by the system. Told me this is the best system they have seen |
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| GP Practice | Manager | Domiciliary Care | Manager | |||
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December 2019 | |
February 2020 | |||
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Easy Management … |
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Exactly what the Inspector wanted .... |
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| I have added the governance to each partners meeting and we are working our way through. It has definitely made me focus and be a lot more methodical in my approach. |
Everything the Inspector asked for was covered in your system. If I had completed more, we would have sailed through |
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| GP Practice | Manager | Residential Care Home | Manager | |||
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June 2019 | |
January 2018 | |||
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I was an absolute CQC novice when I started… |
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Easy to follow … |
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| My first time with this, and I even managed to impress the CQC inspector with the quality of our preparation | So easy to follow. Got us organised for the inspection which is just two weeks away | |||||
| GP Practice in Special Measures | Admin Assistant |
GP Practice | Manager | |||
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November 2017 | |
November 2017 | |||
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Lifesaver pack… |
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It's my Bible … |
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| I spent 3 weeks struggling to do this myself. Finally caved and bought the system. It has saved me hours and hours of work |
I have been in my new job for 3 days and this was the first thing I bought, with my own money. It’s my Bible! |
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| GP Practice | Manager | GP Practice | Manager | |||
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December 2017 | |
December 2017 | |||
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I just went on holiday during a CQC Inspection.... |
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Recommending it to CCG … |
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| I completed the setup in two weeks, and went on holiday 2 days before the inspection. We had no trouble getting a Good Rating! |
This has been amazing in helping me get organised. I will be recommending it to the CCG. |
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| GP Practice | Manager | GP Practice | Manager | |||
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April 2018 | |
December 2017 | |||
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Beyond my expectations ..... |
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Short time frame … |
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| The professionalism in preparing our evidence for the inspection, was beyond my expectation. |
The time frame to the Inspection was so short [1 day] , yet we still managed to complete the evidence |
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| GP Practice | Manager | GP Practice | Manager | |||
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Professional Standards Passport
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August 2021 | |||||
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This is incredible … |
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| Best staff management tool I've seen. I want our Quality Assurance Team to adopt this across our Local Authority | ||||||
| Head of Services Adult Social Care | Residential Care | |||||
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July 2019 | |
July 2019 | |||
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Culture change in ONE DAY … |
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So easy, I took over from my Manager … |
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| Just 10 minutes and my staff couldn't wait to take ownership of their own development. They've taken over everything, and they train each other. An instant culture change, a huge workload lifted from me | I read the policies myself and took charge of explaining to all other staff | |||||
| GP Practice | Manager | GP Practice | Receptionist | |||
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November 2019 | |
February 2020 | |||
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Staff suddenly want to learn more ..... |
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There's an amazing buzz ..... |
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| Suddenly all the staff want to learn more ! We review topics as we go, and constantly talk about the Passport and governance in our full team meetings. |
Staff feel engaged and empowered. I've never seen a buzz like this around training and learning |
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| GP Practice | Manager | GP Practice | Manager | |||
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