For frontline staff, we have combined educational, learning, and regulatory elements into a comprehensive risk based personal development tool.
As software developers ourselves, even in this age of Apps and sophisticated online systems, we find that a book format is far more effective and the preferred learning format for frontline staff.
The Professional Standards Passport is a personal diary of experiences and learning for staff, a portable toolkit to carry wherever they go and used in all team meetings and discussions. This "user friendly" book requires no training and makes this low-tech solution far more engaging for frontline staff.
Our case studies show this has been immensely effective in taking the pressure off managers; staff instantly “getting” the concept of self-responsibility; and they record contemporaneous evidence of meaningful engagement between colleagues and managers alike. This is as close as we can get to an instant and effortless culture change.