Send information in advance as part of PIR

The inspector praised the fact that we had provided ALL relevant information in the PIR (the final document was 22 pages long) and highlighted issues (not in too much detail to leave time for discussion) which we thought would be important for the CQC to be aware of.

For instance, our antibiotic prescribing went over the national average in Q1 of 2019-20. So we provided evidence of the steps we are taking to address the issue. The reason for providing a detailed response was to reiterate to the CQC that we continue to provide care in line with the five pillars of patient care - safe, effective, responsive, caring and well-led.

We also listed under each heading what we do which goes beyond the requirements prescribed by the CQC - an enhanced level of care by each specified area.

[Review finished early, in 50 minutes]

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