Questions on CARING & WELL-LED


Caring

  1. How many patients are on your carers register? (number)
  2. Are you doing anything new to identify and support carers?

Well-led

  1. Have you changed how you work with local partners to continually learn and improve your service?
    (This could include your patient participation group, clinical commissioning group or local practices)
  2. Do you have a plan to improve your service?
  3. Have you changed your governance arrangements?

What is governance?

  • a systematic approach to maintaining and improving the quality of patient care and service delivery
  • led by senior practice members who understand their responsibilities and are accountable for practice performance
  • involves all staff members
 Have you changed the way you engage and involve your staff in improving the service?
  1. (For example, team away days, staff suggestion box or staff meeting minutes).
  2. Has your practice been involved in any innovations or pilots?

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