Questions on RESPONSIVE


  1. Have you introduced any changes to the service after reviewing your patient survey feedback?
    (These surveys could be the GP Patient Survey or your own practice surveys)
  2. Have you changed how you identify and meet the information and communication needs of people with a disability or sensory loss?
    (This relates to the Accessible Information Standard (AIS))

Accessible Information Standard (AIS)

All providers of NHS care or other publicly-funded adult social care must meet the Accessible Information Standard (AIS).

AIS applies to people who use a service and have information or communication needs because of a:

  • disability
  • impairment
  • sensory loss


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