- Have you introduced any changes to the service after reviewing your patient survey feedback?
(These surveys could be the GP Patient Survey or your own practice surveys)
- Have you changed how you identify and meet the information and communication needs of people with a disability or sensory loss?
(This relates to the Accessible Information Standard (AIS))
Accessible Information Standard (AIS)
All providers of NHS care or other publicly-funded adult social care must meet the Accessible Information Standard (AIS).
AIS applies to people who use a service and have information or communication needs because of a:
- sensory loss