Essential for every CQC location


Whether your organisation is a sole trader or part of a group, most locations will have less than 40 staff.
Even with a head office behind you, at a local level, all managers face the exact same issues:-

  • The easiest way to collect, file, and present evidence.
  • Get me through an inspection more smoothly.

Most organisations start with KLOEs, but this is not the best place to start as the latest KLOEs are cumbersome and staff will find it hard to get through it all.
KLOEs should be viewed as a yardstick at a later stage once basic good standards have been established.

KLOEs make the task look daunting and staff will feel like giving up after just a few pages. It also detracts from prioritising and addressing key issues first, risking a wrongful prioritisation of unimportnat things, leaving the organisation exposed at the inspection.

Conclusion: KLOEs are really the inspector’s checklist, and should be looked at once the basics are in place.

What you need

What you will want to achieve as your first stage:-

  1. Systematic approach to cover key areas
  2. A reliable Compliance Plan
  3. A Governance Framework
  4. Quality performance and reviews
  5. Organised evidence

The goal to aim for

"I completed the Evidence File and went on annual holiday 2 days before the inspection. We received and overall Good Rating"

January 2018

A self sufficient and confident team reduces the need for policing others, and allows a better focus on delivery of care.