Why? – Because for the last 20 years, PCTs and their predecessors have concentrated on policies.
All you had to do to get through a PCT inspection:-
- Make sure all your policies have a current reviewed date
- If anything's missing, just say "I'm planning to do it"
Essentially a quick search and replace in Word got you through a PCT inspection.
Inexperienced CQC inspectors added to this problem by doing exactly the same thing in the early days, making everyone focus on policies.
This will not get you through an inspection