Why? – Because the inspector’s job is to see if what you say you are doing, actually happens. Their main objective is to find out whether patients are looked after properly and their safety and rights protected.
For an inspector, the best way to do this is:-
- Interview your patients to see if they are happy with the service and whether they are kept informed about their treatment.
- Interview your staff to see if they really do know what to do in particular circumstances.
- Interview the Registered Manager to see whether they have a good handle on their duties
- Look for evidence that you are monitoring activities, reviewing outcomes, and have regular quality assurance and clinical meetings to discuss and take action